Eshe aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
- Eshe operates a 7 business day return policy (excluding bank holidays and weekends)
- Goods must be back with us by the 7th day
- The returns period starts from the day delivery was attempted
- Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original tags and packaging. We'll process your refund or exchange within 48hrs after receipt of your return
- All items must have the original swing tag still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address
- If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address
- It is your responsibility to make sure you send the return using a recorded & trackable service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim
- Please note we are unable to refund any postage or carriage charges for returns.
- We are unable to refund earrings, intimates and bodysuits for hygiene reasons
- Don't forget - all refunds will be issued back to the original method of payment. If your item is faulty, please send it back to us as soon as you can. We'll try our best to repair or replace it, but if we can't, you will be issued a full refund
- If you would like to exchange your goods, please state this clearly on your returns form. If you are exchanging goods, please note the 7 day money back period still applies from the date of original purchase so bear this in mind if you are wanting to exchange your goods for another size as we'll only be able to issue you with a credit note
15.1 If you have received Goods which do not match those that you have ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 2 days from delivery to arrange the return and replacement. Eshe is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
15.2 If any Goods you have purchased have faults when they are delivered to you, you should contact Eshe within 2 days from delivery to arrange the return and replacement. Eshe is responsible for paying refunding the shipment costs if the Goods are deemed faulty. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.